Privacy Policy

Last updated: 17 June 2026

D. Moor Window Cleaning is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it and the rights you have in relation to your information.

Who we are

The data controller responsible for your personal information is:

D. Moor Window Cleaning
Email: hello@dmoorwindowcleaning.co.uk
Telephone: 07809 154 470

Information we may collect

We may collect personal information including:

Your name
Your address or service address
Your email address
Your telephone number
Details of the services you require
Information included in an enquiry or quotation request
Appointment and service records
Payment and invoicing information
Correspondence between you and our business
Technical information collected when you use our website, such as your IP address, browser type and website activity
Your marketing preferences

Please do not provide sensitive personal information through our website unless it is specifically requested and necessary.

How we collect your information

We may collect your information when you:

Complete a contact or quotation form
Contact us by telephone, email, text message or social media
Request or receive a service from us
Make a payment
Subscribe to marketing communications
Visit or interact with our website
Are referred to us by another person or business

How we use your information

We may use your personal information to:

Respond to enquiries
Provide quotations
Arrange and deliver our services
Manage appointments and customer records
Process payments and issue invoices
Communicate with you about a booking or service
Handle complaints or customer service matters
Maintain and improve our website
Protect our website and business against fraud, misuse and security threats
Meet our accounting, tax and legal obligations
Send marketing communications where permitted

Our lawful bases for processing

Depending on the circumstances, we may process your information because:

It is necessary to take steps at your request before entering into a contract
It is necessary to perform a contract with you
We have a legal obligation
We have a legitimate business interest that does not override your rights
You have given us your consent

Where we rely on consent, you may withdraw it at any time.

Marketing communications

We may contact you about our services where you have agreed to receive marketing or where we are otherwise legally permitted to do so.

You may opt out of marketing communications at any time by:

Using the unsubscribe option included in a marketing email
Completing our marketing opt-out form
Contacting us directly using the details on this page

Individuals have an absolute right to object to the use of their personal information for direct marketing. Once an objection is received, the information must no longer be used for that purpose.

Opting out of marketing will not prevent us from sending necessary messages about an existing booking, quotation, payment or service.

Sharing your information

We may share your information with trusted service providers where necessary, including:

Website and hosting providers
Email providers
Payment processors
Accountants and bookkeeping providers
Customer management or scheduling software providers
IT and website support providers
Professional advisers
Government departments, regulators or law-enforcement bodies where required by law

We only share information that is reasonably necessary and expect service providers to protect it appropriately.

We do not sell your personal information.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we will take reasonable steps to ensure that appropriate data-protection safeguards are in place.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

This may include:

Enquiry information for up to [insert period, for example 24 months]
Customer and service records for the duration of the customer relationship
Financial and transaction records for the period required by UK tax and accounting law
Marketing preferences until you withdraw consent or object to marketing
Limited suppression records where necessary to ensure that a marketing opt-out continues to be respected

How we protect your information

We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate information
Ask us to delete your information
Ask us to restrict how your information is used
Object to certain uses of your information
Withdraw your consent
Request the transfer of certain information
Complain to the Information Commissioner’s Office

Some rights are subject to legal conditions and exemptions.

Making a request

To exercise your rights, contact us using the details below. We may need to ask for information to confirm your identity before completing your request.

Complaints

Please contact us first if you have concerns about how we use your information, so that we have an opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. You should read their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

Contact us